Dec 17, 2015
One key reason we purchased from FFH was because of the white glove delivery service that is touted on your web site and what Milan and I spoke about prior to our purchase. Milan has been exceptional and we LOVE our set but the delivery is not at all what we expected. And we have been waiting on the delivery of the arm for one of our arm (it arrived broken and that does happen) chairs for a few weeks and I still have no idea when it will be delivered. Below is a series of events that lead up to our delivery. I received a phone call from HD Transport on or about 11/2 indicating we would be receiving a phone call in a few days to schedule delivery. Approximately a week later I did receive another call and was advised delivery would be sometime between 11/19-11/23. On Tuesday 11/17 I received another call confirming delivery for Monday 11/23. On or about 11/20 I received another call confirming delivery was still on track for Monday 11/23 between 11am - 1pm central. On Monday 11/23 at 1:15pm when the delivery company had still not arrived I began chatting on line with a customer service rep using your chat capability on your web site. After 30 minutes of chatting she was only able to tell me that she had no information other than someone from shipping would call me soon. Someone from shipping did call only to tell she was unable to get a hold of the driver. At 2:11pm I received a call from the driver himself indicating they would be here by 4pm. When I asked why I hadn't heard from him earlier he said his cell phone didn't work. At 3:12pm I received a call from HD Transport now indicating the driver wouldn't arrive until 6pm. At 4:26pm I received a call from someone different at HD Transport now indicating the driver wouldn't arrive until 7pm. At 7:17pm when the driver still had not arrived I called all 3 people who had called me earlier from HD. None of which answered their phone. I left each of them a voice message and NONE returned my call (even as of this writing). At 7:36pm I took it upon myself to call the driver trying the number he called me from earlier in the day. I got voicemail but had no idea if it was the driver or not since he had no recorded greeting on his voice mail box. At 7:44pm the driver called me back indicating he had gotten lost but said he was now 37 minutes away. At 8:36pm the driver finally showed up. Here are my concerns about the "white glove" delivery I feel we did not receive. 1. Communication was poor and in fact lacking. If these are professionals then everyone should have a recorded greeting on their voice mail box representing the company. Calls need to be returned in a timely fashion. As I said earlier 3 people from shipping/HD Transport never even returned my messages I left for them on Monday at approximately 5:17pm Pacific. 2. The driver said he was lost. In this day and age with GPS systems they should not be lost especially considering we live in an established metropolitan area (not in the forest). 3. The driver said his cell phone didn't work. Again, really, in this day and age. I believe this is unacceptable. 4. I heard excuses that included everything from weather to cell phones not working, to being lost. Any of which might be true but did the driver nor his management not know that he would be 7 hours and 36 minutes late earlier in the day so they could give me an accurate delivery time frame rather than stringing me along? 5. As for white glove quality: a. The drivers unloaded our entire dining room set in the middle of our street at nearly 9pm when it was quite dark. I feel as though this put our furniture at risk as car after car was forced to drive around the large pieces. Is this safe and proper professional delivery etiquette? b. Our china cabinet sat on our walk way for nearly 90 minutes in the cold damp air because the delivery men couldn't figure out how to lift it up one step and into our front door which was a straight shot into the house. They finally unboxed it where it was and dragged it up and in on a narrow piece of cardboard. Are the delivery people properly trained to move furniture of this magnitude? c. I put some throw rugs down to minimize the mess they would create from coming in from outside where it had snowed 3 days earlier (all snow and ice had been cleared for them but the sidewalk was still wet from melting snow). They stepped on the rugs when they brought in the china cabinet but then pushed them aside and did not put anything down to protect our flooring after that. Our floors were beyond filthy when they finally finished and it took me 2 hours to clean them. Do the drivers not carry drop cloths to put down in people's homes? d. Assembly. The drivers did not even have a level to level the buffet/China cabinet. Is this not part of setup? Today (2 days later) while I was finishing cleaning and filling the China cabinet and the table/chairs I realized that the table legs and the legs on all the chairs are not completely secured. I now need to find the proper size Allen wrench and go around and tighten each one. e. The drivers arrived here at 8:36 and left here at 12:18am. Is being on site for nearly 4 hours typical? I missed two very important business meetings with my customers, I was housebound an entire day, I ended up staying up until after 2:30am cleaning our home and missed a previously planned event on the evening of delivery that I was planning on attending. Please know we love our set but the overall shipping and delivery experience was quite poor.
Dec 04, 2015
The furniture was excellent .. more than we imagined. The delivery guys were very nice and professional. Overall, we are satisfied with Furniture From Home. If we could afford it, we would buy everything from you; however, your price range is a bit too high for our budget. But we will still look on your site in the future to see if we can buy other items.
Apr 02, 2015
i am super amazed with milan and his entire staff. i live in canada and when i received my dining set i was amazed on how identical it was to the picture. amazing amazing amazing experience. thankyou joe
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Feb 23, 2018
What is included in the 9 piece versus the 7 piece sets.
Hello, I hope this message finds you well. The 7 piece dining set included 1 dining table, 4 side chairs and 2 arm chairs and the 9 piece is 6 side chairs, 2 arm chairs and the dining set. Were there any other questions I can answer for you? Thanks, Melody Head Designer 949-200-6584
Nov 06, 2012
still waiting ,do you have complimentary bar stools that will match this dining room set
Hi Carol, the closest we have are: 9548, 1786, 9688, 9690, 9711. All of these stools are available in counter height and/or bar height. I apologize you didn't receive the email we sent last week! Thank you for your patience. Please respond to this email if we can help!
Oct 28, 2012
what bar stools do you have that would match this set
Hi Carol, thanks so much for your interest in this beautiful collection! We'll send you some good complimenting bar stools too choose from! Thanks for your interest!
Sep 11, 2012
This table is 6.5 ft long is that with a leaf?
Hi Marie, thanks for your inquiry! This table is actually 6.5 ft without the leaf and 100" or almost 8.5 ft with the leaf in place. Let us know if we can help!
Jul 02, 2012
Hi, does this set come in walnut finish?
Hello Maria, Thanks for your inquiry! We cannot make this set in a walnut finish, however we do have alternative options in a similar style that we can make in a Walnut for you. Let us know if you'd like more options like this!
Jun 07, 2012
What kind hard wood of this set?
Hi Shally, thanks for your inquiry! This collection is made with solid birch wood; birch wood is a hard wood and a fast growth tree! Let us know if you'd like more information or additional images!
Mar 10, 2012
Do you have curio for this set?
Hello Lana, thanks for your inquiry! We don't have a curio that is made to match this set perfectly... though, we'd be more than happy to help you find one to coordinate! Just let us know what the requirements are on size and price and we'll go at it for you!
Feb 16, 2012
do you have any other white wash dining sets
Hi Leatha, we have quite a few white wash dining room sets. Are you a designer looking for assistance for a client? Or are you shopping for yourself? Either way we can assist you, just email email@example.com with what you need!
Dec 25, 2011
I like this style. Not picky about the color but want the size of the round without the glass top.
Hi Barb, respond to this email, we'll send you the perfect round dining room suite that is a similar style to this. We just got it in stock!
Nov 30, 2011
Is there a buffet server in this line?
Hello Sheri, unfortunately this line doesn't have the option of a server. Let us know if we can send you some other similar options with a matching server/buffet. Also be sure to check out the Talega dining room collection our item 10962. Thanks Sheri!
Fort Washington Md
Aug 17, 2011
Does the table come in a double pedestal version?
Hi Jo, this particular table does not come in a pedestal version. However, we have other similar products that do come with a pedestal table. Respond to this email if you'd like us to send you those options. Thanks!
Aug 15, 2011
What size is this table with and without the leaf? Thanks!
Hello Susan! Thanks for your inquiry. This product is 77" without the 18" leaf and 95" with the leaf. You can comfortably seat 8 people around this table.
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Table comes with, and extends to:
Interior Design Tip:
1 x 20" leaf, extending this formal dining table from 76" to 96". This traditional dining table can hold up to 3 of our solid wood side chairs on each side for a total of 8 dining chairs.
While difficult you may be able to fit more, for everyday dining try to allow at least 24" at each table setting for an optimal dining experience.
This set is finished in:
Set is comprised of:
A classic antique white finish. The solid wood chair seats are upholstered in an intricately designed, plush luxurious fabric.
Solid Birchwood throughout with exquisite surface wood veneers. The 7 piece dining set consists of the formal dining table, 2 solid wood arm chairs, & 4 side chairs. For the 9 piece set, just add 2 more side chairs.
Why we love this set:
What you can expect at delivery:
We love the intricate design and traditional rural cottage home feel of this formal dining room collection The designer added amazing detailed designs to these solid wood chairs, and queen Anne style legs, to accent these plush extra padded chair seats in order to provide a comfortable dining experience. We also love the beautiful design on the table legs and buttery flowing curves on the table top which extends to just under 8 & 1/2 feet in order to accommodate up to 8 of your closest friends and family members an intimate dinner party for years to come!
The royal treatment. In home delivery and set-up. Our guys will bring it in and set it up for you, free of charge.
This formal dining set boasts an antique white finish, making it well-suited for a wide range of color and decor schemes. Both the table and the accompanying dining chairs feature intricate wood-carved cabriole legs with an eye-pleasing leaf motif. This elegant dining room set accommodates up to Eight people.
- Length: 44"
- Width: 96"
- Height: 30"
- Length: 27"
- Width: 26"
- Height: 45"
- Length: 27"
- Width: 24"
- Height: 45"
- Length: 20"
- Width: 72"
- Height: 91"
We believe in your happiness, for this reason we offer a 30 day peaceful return policy. If you are not completely satisfied with the items, contact us, we’ll send the same hard-working gentlemen to pick-up the furniture from your home. We ask that you take care of the return shipping, with our gratitude.
Practically Picture Perfect Delivery
Enjoy the video below, illustrating our exclusive and thoughtful delivery process:
If an item you've purchased from us develops a defect within the first year, give us a call, we'll arrange for a replacement for you.
The Perfect Price Match Policy
Our online prices are simple and honest. We've thoughtfully priced our furniture to be fair, competitive and assist us in our mission for the universal pursuit of happiness. If an opportunity for a price match arises, give us a call, if we can honestly match a price while also maintaining our ethos, we'll do it.
Honest Discounts & Promotions
Thought and intention has gone into every aspect of the Travilion experience you are about to receive. Discounts and promotions will be thoughtfully displayed on the website, when available. Otherwise, we invite you to call us if we can assist you with your larger purchases.
Happiness is Our Philosophy
Travilion and it's people are denizens of happiness. Everything we do is in support of peace, tranquility and ultimate happiness. It's the Travilion mission that your experience with us results in an overwhelming smile on not just your face, but all the lives that your orders touches along the way.
Anticipation & Peaceful Delivery
It's our philosophy that expectation is closely linked to happiness. We ask that you enjoy and embrace the waiting period for your new furniture. The displayed dates are our best estimate based on over a decade of nationwide, large-scale home deliveries.
Prior to delivery you will receive a call to schedule the date and time. On delivery day the hardworking delivery gentlemen will give you a 30 minute pre-call.
Should you have any particular need, such as a sooner or later delivery, we ask that you call us or indicate your needs in the notes of your order. It's our intention to make this process a peaceful one for not just you, but with everyone who is involved with your order.
Personal Shopping Service:
With your purchase over $10,000 you are upgraded to Designer Membership status with Furniture From Home. As a Designer Member you enjoy all of the benefits of our other Silver, Gold and Platinum members plus the personalized assistance of our personal shoppers. You can think of designer level status as being a member of an exclusive, 5 star concierge service but for furniture related stuff and interior design assistance.
10% Off Your Entire Order:
With your purchase over $5,000 you are upgraded to Platinum Membership status with Furniture From Home. As a Platinum Member you enjoy our free shipping with upgrade to in home delivery and set-up plus we’ll take an additional 10% off of your total order. Welcome to this elite status at our store… and thank you.
Free Shipping + Upgrade to In Home Delivery
With your purchase between $1,000 and $5,000 you get automatically upgraded to Gold Membership status with Furniture From Home. As a Gold Member you enjoy free shipping + free in home delivery and set-up nationwide. (a $250 value… and worth every penny!)
Delivery Was Perfect!
The delivery company showed up on time and they put everything together for us. I had them move the chest a couple times before deciding on the right spot. They were very gracious when I tipped them. We were a little worried about buying such a large purchase online, now we feel totally comfortable with how Furniture From Home works… and it does work GREAT!!
John, M. Austin, TX
Free Shipping Nationwide:
With your purchase of $1,000 or less you get automatically upgraded to silver membership status with Furniture From Home. As a silver member you enjoy free shipping nationwide.
Free Shipping Nationwide
With your purchase of $1,000 or more you get our picture perfect in home delivery. As the video below shows, we'll deliver your furniture inside your home where it can be inspected before accepting delivery. This insures the product is exactly what you expected, free of any damage or defects.
This service is complimentary for the US and some parts of Canada.