Need more information? Call us or email us anytime! We are committed to making this a pleasurable shopping experience!
- When does my credit card get charged?
- How much is shipping?
- Do you have a store?
- How do I pay by check?
- What about assembly?
- How will my furniture ship?
- What Is Your Warranty/Guarantee Policy?
- Who Handles Customer Service?
- What if My Shipment Arrives Damaged?
- What is the Cancellation Policy?
- What is the Return Policy?
- Can you customize the furniture?
- Are finish colors accurate?
When does my credit card get charged?
Your credit card will be charged a deposit of 50% at the time of the order. The balance payment will be charged when the scheduling of your delivery is ready.
How much is shipping?
We offer free shipping on most items.
Do you have a store?
Furniture From Home offers furniture online and through our retail location in Southern California. We do ship our furniture nationwide, free of charge. However, if you find an item on our website that you'd like to see locally, email us: firstname.lastname@example.org, we'd be happy to point you in the direction of a local resource to you.
How do I pay by check?
To pay by check, simply call us toll free 866.327.8471 to set-up an order by check.
What about assembly?
Most of our furniture is shipped with white glove in home delivery. Your order will be delivered by two professional and bonded furniture delivery men. They will assemble any furniture that needs to be assembled.
How will my furniture ship?
We are currently one of few furniture stores that offer in home white glove delivery free with most orders. Here is what you can expect with white glove delivery. 1. Our delivery men will inspect your order prior to delivery. (if there is any damage found they will request a replacement from us prior to delivery.) 2. You will receive a phone call 2 - 3 days prior to delivery to schedule a date and time. 3. Our bonded professional delivery men will bring the furniture into your home and set everything up for you. 4. The team of delivery men will place all trash and debris in your dumpster(s). 5. You will be allowed time to thoroughly inspect the furniture prior to signing the receipt paper work. Smaller orders, generally orders under $1,000 will be shipped via UPS/FEDEX or other LTL carrier and will require some assembly. Instructions and basic assembly supplies will be provided to the customer.
What Is Your Warranty/Guarantee Policy?
All products are warranted for at least 1 year. We request that you contact us directly with any warranty related issues. We guarantee that your order arrives in brand new condition if not Furniture From Home will fix or replace any problem pieces.
Who Handles Customer Service?
Furniture From Home has a full time customer service staff that is standing by to answer any questions and solve any issues you may have. You can contact us by email, phone or FAX 7 days a week. The Furniture From Home customer service phone number is toll free: 866.327.8471. We are based in Southern California.
What if My Shipment Arrives Damaged?
Our shipping system is designed to minimize damage upon delivery. In the case that you are in a situation where something arrives damaged there are two ways to handle the delivery: 1. Simply refuse the defective/damaged piece. We will then issue a new unit or have the existing unit fixed. This method is only valid without incurring fees if you sign your shipping receipt as “rejecting due to damage” and be as specific as possible. 2. If you are certain that the piece is able to be repaired and you want to keep the piece in your possession, simply sign for the unit(s) as received damaged (indicate what is damaged) and we will have an experienced furniture medic come out and fix the issue at your home. This is sometimes the quickest route. We are here for you either way!
What is the Cancellation Policy?
If we are able to cancel your order prior to being produced or shipped, there is no cancellation fee. If your order is canceled after it has been shipped or produced (custom orders), you are subject to the terms of our normal return policy. Cancellations or returns must be authorized in advance. Please contact us and we will assess the situation for you.
What is the Return Policy?
You have 30 days to return your new furniture. Furniture should be in new unused condition. All returned orders will be assessed a fee of 25% of the purchase price and all costs of shipping, including the return shipping. This amount will be deducted from the refund amount after an RMA has been approved.
Can you customize the furniture?
Any furniture that is customizable is clearly marked on the product(s) page.
Are finish colors accurate?
If you have a question about a particular item, please call us. Our sales people are highly experienced and may be able to better describe the furniture for you.