Terms & Conditions

Use of Furniture From Home’s services and purchasing Furniture From Home product implies that you understand and comply with the terms and conditions outlined below.

  1. Customer Returns - Customer satisfaction is top priority at Furniture From Home. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be in new and unused condition. Custom orders where custom fabrics or colors are selected are non-returnable. Because we ship our items from multiple locations across the United States it is very important that you request a Return Merchandise Authorization prior to initiating a return. All returns are subject to actual round trip shipping and delivery charges. In the case where a “Free Shipping” item is purchased, the return will be subject to the actual cost of shipping associated with the order. Returns are only accepted in their original packaging and should be unassembled.

  2. Delivery - Our delivery service is comprehensive and designed to protect our customers from receiving damaged product. Furniture From Home offers free delivery on most products. Products that do not include free delivery are clearly marked. Unless marked otherwise, delivery will include in home delivery and set-up by professional and bonded delivery team. You will be contacted prior to delivery to schedule a date and time.

  3. Delivery Time Frame - Because Furniture From Home uses almost exclusively white glove, in home delivery services the delivery time frame is about 2 - 6 weeks. If you would like to request a faster roadside delivery service, we can accommodate you with the faster service, in which case your delivery time for in-stock items would be reduced to about 10 business days. Please call or email us for more details.

  4. Order Cancelations - Orders may be canceled at anytime. Cancellation requests received after shipment of an order are subject to the full return policy. Exceptions include custom orders, orders where custom fabrics and sizes are purchased. Custom orders may be canceled for a full return only up to 3 days after the order date.

  5. Shipping Damage - Our staff is available to help if your order arrives damaged. Our comprehensive delivery service is specifically designed to reduce the rate of damage. In the event of damage upon arrival please notify Furniture From Home and your delivery company immediately. Damages to items upon arrival must be noted on your delivery receipt and brought to the attention of Furniture From Home immediately. Damage not noted on your delivery receipt must be reported to your delivery company and Furniture From Home within 5 days of receipt for consideration. If damage is not noted on your delivery receiptPictures will be required. If there are partial damages or shortages, accept the good items and list damages/shortages on your delivery receipt; we will send free replacement parts to correct the problem or replace the whole item at our discretion. If a replacement is declined and you would rather cancel your order you will be subject to the normal return policy. Furniture From Home reserves the right to repair or replace furniture that is damaged on arrival. We are not responsible for any shipping damage not reported within 5 days of arrival.

  6. Disclaimer of Liability - To the extent permitted by law, neither Furniture From Home nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Furniture From Home maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.

  7. Fraudulent use of Credit Cards - In an effort to protect our customers and preserve the rights of consumers around the USA, we file fraud orders with the appropriate authorities. Do not attempt to process a fraudulent order on this website.

  8. Dispute and Chargeback - In the event of a dispute Furniture From Home will assign a claim representative to your account. Your claim representative will listen to your dispute and attempt to negotiate a fair resolution to your problem. If you charge back your credit card Furniture From Home will simply revert back to our Terms and Conditions and stick to whatever you are legally liable for. Your best and fairest way to resolve a claim issue is to go through your claim representative and work out a fair resolution.

  9. Satisfaction Guarantee - Furniture From Home is not responsible for any implied or public renditions of any satisfaction guarantee, other than what is listed in this policy. Furniture From Home will not accept any guarantee of satisfaction, other than what is listed here. Our Satisfaction Guarantee policy is: if you are dissatisfied with your furniture, for any reason at all, Furniture From Home will accept a return according to our return policy.

  10. Disclaimer of Products Sold - Furniture From Home is not responsible for expressed or implied usefulness or satisfaction with the products offered on http://furniturefromhome.com. Any claim of dissatisfaction with products purchased, for any reason, are subject to Furniture From Home’s return policy and satisfaction guarantee policy. By purchasing from Furniture From Home and agreeing to the terms and conditions on this site, customer is aware that any satisfaction guaranteed or implied by their credit card company is trumped by the terms and conditions that they are agreeing to here. Shipping and delivering furniture around the nation is an expensive prospect, please be aware of what you are doing and only purchase if you are sure about the purchase you are about to make.

Copyright & Trademark 2008

FurnitureFromHome.com is owned and operated by Furniture From Home. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Furniture From Home. All pictures and content are property of Furniture From Home or the respective content providers. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site. Any other use of this site must be asked for in writing to Copyright@FurnitureFromHome.com

Lawsuit or Disputes

Lawsuit or dispute shall be handled in California Superior Court of Justice in Orange County; Located at: 341 The City Dr S Orange, CA 92868.

Questions about the Terms & Conditions of using FurnitureFromHome.com, may be directed in writting to Terms&Conditions@FurnitureFromHome.com